Shipping & Returns

Our orders are processed within 2-4 working days and are then ready for dispatch (custom orders may take longer to process). We use plastic-free packaging and climate-friendly shipping.

Shipment

We calculate the insured shipping costs based on the order value (gross goods value) as follows:

Due to customs requirements, we unfortunately do not deliver to Switzerland.

Unless a different deadline is specified in the respective offer, the goods will be delivered domestically (Germany) within 3 - 5 days, and for international deliveries within 5 - 15 days after conclusion of the contract (if advance payment has been agreed, after the time of your payment instruction). Please note that no deliveries are made on Sundays and public holidays. If you have ordered items with different delivery times, we will send the goods in one shipment unless we have made different arrangements with you. In this case, the delivery time is determined by the item you ordered with the longest delivery time.

Return

You can return items purchased from fejn jewelry within 30 days of receipt without giving any reason. Unfortunately, we cannot exchange items directly, only refund them.

From 15 November 2025, our extended return period for Christmas gifts will apply until 15 January 2026. 

The right of return only applies to unworn and flawless items. If items show signs of wear, we are unfortunately unable to accept them back. Sale products and custom-made items (such as personalized bracelets and engravings) cannot be exchanged.

We include a return form with every shipment (on the back of the invoice). If you no longer have it, you can download it here . Please enclose the completed form with the return, the return must be sent directly to:

fejn store, Körnerstrasse 76, 50823 Cologne

Please send the goods back to us in their original packaging if possible. Use protective packaging if necessary. You assume the direct costs and responsibility for returning the goods to us. We recommend insured shipping with DHL or UPS.
Please do not send your package as a registered letter to our store, as we are not always available on site and, due to capacity reasons, are unfortunately unable to collect packages from post offices. Thank you for your understanding!

Complaint

Did your order arrive damaged, or is there a material defect? Then please send us an email to info@fejn.com with a photo of the damaged item and the order or invoice number. If there is a material defect, we will repair or replace the defective item free of charge within 3 months of purchase. After that, we will be happy to make you an individual offer for the repair - in the spirit of sustainability.

refund of the purchase price

After receiving the return, we will refund the purchase price using the same payment method you used to make the purchase. The time it takes for the refund to be processed depends on the payment method and can take up to 14 days.

If you have any further questions, please send us an email to info@fejn.com .

We hope you are happy with your order and wish you lots of fun wearing or giving our jewellery as a gift.