Shipping & Returns

Our orders are processed within 1–3 business days and prepared for shipment. For custom-made items, processing times may be longer.

For shipping, we use plastic-free packaging made from recycled cardboard.

Shipment

We calculate the insured shipping costs based on the order value (gross goods value) as follows:

Unless a different period is specified in the respective offer, goods are delivered domestically (Germany) within 2–6 days (1–3 days processing time and 1–3 days delivery time). For international deliveries, delivery occurs within 4–18 days after conclusion of the contract (in the case of agreed advance payment, after the date of your payment instruction).

Please note that there is no delivery on Sundays and public holidays. If you have ordered items with different delivery times, we will ship the goods in a single shipment, unless we have agreed otherwise with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.

Please check the shipment for completeness and integrity immediately upon receipt. In the event of transport damage, please contact us right away.

Return

In addition to your statutory right of withdrawal, we offer a 30-day return policy upon receipt for eligible items. Unfortunately, we cannot offer direct exchanges. If you would like a different piece of jewelry or another variation, you can simply place a new order for the desired item. For our voluntary return policy, we can only accept unworn items in flawless condition.

The statutory right of withdrawal may be excluded for personalized items or jewelry made to your individual specifications. You can find more information about your statutory right of withdrawal and applicable exceptions in our Cancellation Policy.

Every shipment includes a return form on the back of the invoice. If you no longer have it, you can download it here. Please enclose the completed form with your return shipment and send it to:

fejn store, Körnerstraße 76, 50823 Cologne

Please pack the jewelry items securely for return. If possible, you can reuse the original packaging. You will bear the direct costs of returning the goods. We recommend using a tracked shipping service.

Please do not send your package as registered mail (Einschreiben) to our store, as we are not always on-site and unfortunately cannot pick up packages from postal branches.

Thank you for your understanding!

Complaints & statutory guarantee rights

Did your order arrive damaged, or does your jewelry piece show a potential material or manufacturing defect? Please contact us at info@fejn.com and include your order or invoice number, a short description of the issue and, if possible, a photo.

Our jewelry is covered by the applicable statutory guarantee rights. If the item is defective within the meaning of the statutory provisions, we will of course provide the appropriate remedy free of charge.

Normal wear and tear or damage caused by improper handling do not constitute a material defect. However, that doesn’t mean your piece of jewelry has reached the end of its life: We are happy to check whether we can repair it for you through our repair service.

Refund of the purchase price

Once we have received and inspected your return, we will refund the corresponding amount via the original payment method used. Depending on the payment method, it may take a few days for the refund to appear in your account.

If you have any further questions, please send us an email to info@fejn.com .

We hope you are happy with your order and wish you lots of joy wearing or gifting your fejn pieces.